Welcome to Cataholics Pet Sitters

Whether you’re heading out of town or working long hours, you can trust us to provide loving, reliable care for your feline friends. We offer visits once or twice a day, and will give your cats personalised, stress-free care tailored to their needs. As long-time cat lovers, we understand how important they are to you, and we’re committed to giving your precious fluffies the best possible care while you’re away. Let us be your go-to for all your cat sitting needs!

About Cataholics

We are a cat sitting service based in Abbey Wood, serving:

  • Abbey Wood
  • Bexleyheath
  • Welling
  • Erith
  • Thamesmead
  • Plumstead
  • Belvedere
About Us
Helen and Clive

         Our Certifications and Training

  • Helen is trained in cat first aid
  • Both Helen and Clive are DBS-certified
  • The business is fully insured and registered with NarpsUK (https://www.narpsuk.co.uk/)

Our Services


   Terms and Conditions

  • All payments to be made by electronic transfer.
  • 50% deposit payable on booking.
  • Balance of fee due on or before date of handover of house keys to Cataholics (prior to client’s departure).
  • Full refund of deposit if cancellation requested 1 week or more before client’s departure, otherwise deposit will be returned, less £25.00.

Reviews

Review – Leila C

We are a family with 3 cats and they are very precious to us.

We have previously used a cattery for Ziggy.

Our newer additions Suki and Beau are not going outdoors just yet.

Ziggy the older boy is an outdoor cat and we don’t have a flap, so we needed to make sure we have someone who understands the dynamic of the house and that we can trust to ensure the little ones don’t get out, when letting the older boy in and out, as the little
ones can sneak up on you!

Clive and Helen are a delightful couple and very knowledgeable in regards to cat care and needs.

When Helen came to do the home visit, she was attentive, listened to their requirements, asked lots of questions and the cats absolutely adored her! She is so calm and gentle and we just had to make sure we got booked in for our next trip.

I feel very comfortable and secure knowing that our babies will be cared for by Cataholics and they will be able to stay at home when we are away!

Suki (Maine Coon cross) aged 20 weeks and Beau (British shorthair) aged 19 weeks

Ziggy (Snow Bengal cross) aged 4

Contact Us


Email:  cataholics.petsitters@gmail.com

or 

Call us on: 077 77 434 768

Our cat family over the years

Smeagol (2002-2020)
Famed for his ability to turn on you without a second’s notice like his namesake in the Lord of the Rings, lover of yoghurt and catnip. Renowned for his ability to park off on the sofa for hours, until pursued by a bull terrier, when he displayed hitherto hidden athletic talents, climbing a 6-metre tree in 5 seconds flat!

Gremlynn (2002-2019)
Epic mole-catcher and tormenter of field mice. Loved bringing presents home for her mommy. Would pursue her prey for months if needed in order to get her trophy!

The Mogwais
Pixie and Gizmo were rescued from a rural township in South Africa in 2010. Helen agreed to take one of the kittens (Gizmo), but was called an hour later and told that the second kitten’s adoption by someone else had fallen through, so she went back and collected Pixie as well. They were much-loved during their time in Helen’s care and are sadly missed.

Buttons (2012-2024)
“The Little Prince” – joined our family as a wild little feral kitten, rescued from a stony hillside outside Pretoria, South Africa. He was dearly loved by everyone, and was everything from a total menace to a purring lover, and everything in-between. A character of note, who ruled the roost until he left us.

Buttons was nosy, inquisitive and involved with everything we did. He attended work-from-home meetings, watched cat videos on Youtube and loved exploring the neighbourhood, occasionally getting into scrapes with other wandering cats, much to our dismay!

Privacy Policy for Cataholics Pet Sitters

At Cataholics Pet Sitters, we take your privacy seriously. This privacy policy explains how we collect, use, store and protect your personal information when you use our services, and what rights you have regarding your data.

In this document,

  • ‘we’, ‘us’ and ‘our’ refer to Cataholics Pet Sitters
  • ‘you’ and ‘your’ refer to clients and potential clients of Cataholics Pet Sitters
  1. What Information We Collect:

We collect the following types of personal data to provide our pet sitting services:

  • Contact Information: Your name, email address, phone number and home address.
  • Pet Information: Details about your cat(s) and other pet(s), including their name, age, health and any specific care instructions, as well as your veterinary practice’s contact details.
  • Payment Information: If you book services online, we may collect payment details such as credit card information, but this is processed securely through our payment partners.

We only collect information that is necessary to provide our services to you.

  1. How We Use Your Information:

We use your information to:

  • Provide our Services: This includes scheduling visits, providing care for your cat(s), and communicating with you regarding your booking.
  • Cater for Billing and Payments: To process payments for the services we provide.
  • Provide Customer Support: To respond to your questions and provide assistance related to our services.

We do not use your data for marketing or share it with third parties for advertising purposes.

  1. How We Store and Protect Your Information:

Your personal data is stored securely in accordance with the GDPR. We take all reasonable steps to protect your data from unauthorised access, alteration or destruction. Your data is kept for as long as necessary to provide our services, and we will securely delete or anonymise it when no longer needed.

  1. Sharing Your Information:

We will not share your personal information with third parties, except in the following situations:

  • With Our Payment Processors: To handle payments securely (e.g., PayPal, Stripe). These third parties are also GDPR-compliant and are required to handle your information in a safe manner.
  • If Required by Law: If we are legally required to share information (e.g., by a court order or law enforcement request).

We do not sell or rent your information to anyone.

  1. Your Rights Under GDPR

As a customer, you have the following rights over your personal data:

  • Right to Access: You can ask us to provide a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate information or complete incomplete data.
  • Right to Erasure: You can request that we delete your personal data, provided we are not legally required to keep it.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.
  • Right to Object: You can object to the use of your data for certain purposes, such as direct marketing (although we don’t engage in direct marketing).

To exercise any of these rights, please contact us using the details at the end of this policy.

  1. Cookies

We may use cookies on our website. A cookie is a small file placed on your computer that helps us analyse website traffic and improve your experience on our site. You can manage or disable cookies through your browser settings.

  1. How Long We Keep Your Data

We will only keep your personal information for as long as we need it to provide our services or as required by law. If you decide to stop using our services, we will delete or anonymise your data unless we have a legal obligation to retain it.

  1. Contact Us

If you have any questions or concerns about your personal data, or if you would like to exercise any of your rights under the GDPR, please contact us:

  • Email: cataholics.petsitters@gmail.com
  • Phone: 07777 434768
  1. Changes to This Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page, and the date of the latest update will be noted at the bottom.

  1. Making a Complaint:

Should you wish to lodge a complaint about any aspect of the way we have handled or processed your personal information, please contact the Information Commissioner’s Office at https://ico.org.uk/

Important Terms Explained:

  • GDPR: General Data Protection Regulation, a set of rules in the EU designed to protect your privacy and personal data.
  • Personal Data: Any information that can be used to identify you, such as your name, contact information or payment details.
  • Cookies: Small files stored on your computer that help us improve our website or provide you with a more personalised experience.

Last Updated: 8 November 2024